FAQ's

Purchase Questions
True Products Ingredient & Manufacturing Questions
Health Questions
Usage Questions
General Questions

Purchase Questions

1
What are all the different True products?

There are 6 delicious, 100% all-natural True products in packets: True Lemon, True Lime, True Orange, True Grapefruit, True Lemonade, and True Raspberry Lemonade. True Lemon and True Lime are also available in shaker bottles which come in 2.85 ounces and 10.7 ounces. In addition to the boxes of 20 and 32 packets that are sold in stores, we also sell boxes that have 150 and 500 packets.

2
My local store carries True Lemon but not True Orange. What do I do?

Many stores don't carry all of our True products. You can always fill out a product request form at the customer service desk of your local store or speak to the Grocery Manager to see if he or she can order it for you. Often it's customer demand that will cause a store or grocery store chain to start carrying a new product.

To request a True Citrus product we suggest you print and fill out our product request form to bring to the customer service desk of your local store. Click here for a True Citrus product request form.

Also, our online store has all of our True products. You can call to place an order at 800-421-1223 or visit www.truelemonstore.com.

3
Do you sell True products in Canada?

Right now we have limited distribution in Canada. To find a store in Canada that sells True products, click here (http://www.truelemon.com/canada_stores.cfm).

4
Where can I purchase True products?

A. True Lemon is available in almost 9,000 stores across the country. There is a zip code locator on our website. For store locations in your area, click here (http://www.truelemon.com/purchase.cfm). This feature will list the stores nearest you that carry our products. Generally, True products are sold in the baking aisle, near the Splenda, or with the powdered drink mixes like Crystal Light.

For customers that don't have a store near them that sells their favorite True products (or if you want to order larger quantities), we have an online store. Currently, we have a FABULOUS special: With any $10 order you receive a FREE 32ct True Lemon, True Lime or True Orange and $2.95 shipping! (Just enter discount code 'FREELEMON' for True Lemon, 'FREELIME' for True Lime, or 'FREEORANGE' for True Orange, at checkout.) Our online store carries all of our products including True Lemon, True Lime, True Orange, True Grapefruit, True Lemonade and True Lemonade with Raspberry. Our shaker bottles, boxes of 150 and 500 packets, and True T-shirts and accessories are also available online. You can visit our store directly by clicking here (http://www.truelemonstore.com) or you can order these same products by calling our toll-free number: 1-800-421-1223.

True products are also available for foodservice operations. For more information, call us toll-free at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

5
My recent box of True Lime had two empty packets in it. What do I do?

We stand behind all of our products so if you purchase a box that has some empty packets or has some packets that are missing, just give us a call at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will send you replacements for those packets. (Please include your full name, mailing address, where you purchased the box and, if you still have the box, thefive digit batch number located under the UPC code.

6
Do you sell True products online?

Yes, we have an online store where you can purchase all of our True products. Right now, we are offering $2.95 shipping and a free 32-count box of either True Lemon, True Lime or True Orange with any $10 purchase. (You need to enter freelemon, freelime or freeorange , depending on which free product you would like - in the discount code box on the order page in order to receive the $2.95 shipping and free box. The free box will be seen in your confirmation email.)

You can visit our store directly by clicking here (http://www.truelemonstore.com) or calling toll-free 1-800-421-1223.

7
What if I buy your product online and don't like it?

Whether you purchase a True product in the store or online, we always stand behind our products and all True products are backed by our 100% guarantee of satisfaction. If, for any reason, you don't like a True product, either call us at 866-885-3666 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will either replace or refund your purchase.

8
Where in the store will I find True products?

In most stores, True products are carried in the baking aisle near Splenda or in the powdered drink mix section. If you don't find them, ask for someone in the Grocery Department to help you or contact us: 866-885-3666 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we are always happy to follow up with your area stores.

9
I recently purchased a box of True Lemon and the True Lemon in the packets seemed cakey and didn't easily come out of the packet. What caused this and what do I do about it?

All True products should always be free flowing. However, since True products are 100% natural and don't contain preservatives, every once in a while some True packets will become sticky or cakey. This has nothing to do with where a customer stores their True product but is due to a rarely occurring bump in the humidity in the manufacturing room where the packets get sealed.

If you purchase True products that don't meet your expectation in terms of product taste or product quality, simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 866-885-3666 and we are happy to send you a replacement. Please include your complete name and mailing address, the number of packets that need to be replaced and where you purchased your True product. Also, if you still have the box, please include the best-used-by date (the five digit batch number located under the UPC code) and whether this was your first time purchasing our product.

10
Where is the expiration date on the box?

True products don't have an expiration date but a "best-used-by" date. After this date, our products are still safe to use but start to lose their flavor potency. It can be found at the bottom of the box under the UPC code. It is stamped into the box and reflects a date two years from when the product was produced. For example, a best used date of 40512 11 1 means that the product was produced on April 5, 2010 and is best used by April 5, 2012. The 11 1 that follow the date represent lot numbers.

11
How long does True Lemon last?

All True products have a shelf life of two years if unopened. Once you open a packet, the shelf life is only a couple of days.

The shelf life for True Lemon and True Lime shakers is also two years unopened. Once opened, it's about six months.

True Products Ingredient & Manufacturing Questions

1
Why would I buy True Lemon instead of a fresh lemon?

David Schleider, who spent three years creating and perfecting True Lemon, is a chef by training and a long time lemon-lover. However, David found that he was often frustrated with lemons: they are inconsistent in taste, messy to use, spoil easy, and inconvenient. And from a chef's point of view, they are labor-intensive and David often wanted the taste of fresh lemons without adding unnecessary liquid.

David believed other people had to be equally frustrated with lemons and he believed he could do what no one else had done up to that point: find a way to duplicate authentic, fresh-squeezed lemon taste but in a crystallized, shelf-stable manner that was convenient to use any time, anywhere. And, after a lot of hard work and long nights, David did just that.

We think if you try True Lemon, you'll taste for yourself why True Lemon is a fabulous alternative to fresh lemons.

2
Are True products natural? Do they have artificial sweeteners?

All True products are 100% natural with no artificial ingredients or sweeteners, preservatives,sodium or gluten. To view the nutritional information of all True products, click here (http://www.truelemon.com/cooking5.cfm)

3
What is True Lemon made from?

True Lemon's ingredients are the same as found in a lemon: Citric Acid, Lemon Juice, Lemon Oil and Ascorbic Acid (Vitamin C). To view the ingredients of all True products, click here (http://www.truelemon.com/cooking5.cfm).

4
Does True Lemon have the same properties as a fresh lemon?

True Lemon has the same properties as a fresh lemon because True Lemon is made from fresh lemon juices and oils. True Lemon behaves almost identically to fresh lemon juice when using in water, drinks, beverages and when using in recipes.

5
Why does True Lemon, True Lime and True Orange in the 32 count box contain evaporated cane juice but the boxes that contain 20 packets of True Lemon or True Orange don't? Is the product still unsweetened if it has evaporated cane juice?

Our ingredient lines are slightly different because the 20 count boxes are primarily for water, teas and beverages and need to dissolve differently than the 32 count, which can also be used for baking and seasoning. The evaporated cane juice is used as a bulking agent but it doesn't add any sweetness (and is equal to the amount of naturally occurring fructose found in a wedge of fresh lemon). Because there is such a small amount of evaporated cane juice in each True Lemon, True Lime or True Orange packet, the FDA still considers it to be an unsweetened product with 0 calories and 0g carbs.

6
How is True Lemon made?

True Lemon starts in the grove with fresh lemons selected for their superior flavor. We then cold-press and crystallize the lemons which locks in their flavor at the peak of freshness. Because of this, we believe True Lemon tastes better than any lemon you can find in the store: fresh, frozen or juice.

7
What does "cold-pressed and crystallized" mean?

"Cold-pressed" means the lemons were pressed without using heat so the optimal flavor would be maintained. "Crystallized" means the lemon oils and juices that are extracted during the cold-pressing process are then crystallized to capture their taste at the peak of freshness.

8
I see True Lemonade and True Raspberry Lemonade have stevia in them. What is that and is it an artificial sweetener?

Stevia is a herb that has been used as a sweetener around the world for hundreds of years. Stevia was approved by the FDA to be used as a sweetener in 2008 and now is sold under the name brand Truvia, Pure Circle and PureVia, among others.

Stevia is 100% natural and has zero-calories. Because of our commitment to make only 100% all-natural products, we were delighted when Stevia received GRAS status (Generally Recognized As Safe) from the FDA so we could offer a low-calorie, all-natural lemonade.

9
How many calories does a packet of True Lemon have?

A packet of True Lemon, True Lime or True Orange has 0 calories. A serving of True Lemon-ade and True Lemon-ade with Raspberry has 5 calories per serving.

10
How many carbs does a packet of True Lemon have? If I use more than four packets a day will it equal a lot of carbs?

A packet of True Lemon, True Lime or True Orange has less than 1 gram of carbohydrates per packet. Therefore, four packets of True Lemon a day would equal less than 3 grams of carbohydrates.

11
Are True products gluten free?

All of our True products are gluten free and, in fact, many support groups for those with Celiac disease use True products regularly.

12
Do True products have corn in them?

The citric acid is from made from corn.

13
Do any of your products contain any mono-sodium glutamate and/or free glutamic acid?

No, True products don't contain any mono-sodium glutamate or glutamic acid.

14
Do True products contain potassium?

A serving of True Lemon, True Lime or True Orange contains less than 0.25 milligrams of potassium, so a very small amount.

15
What is ascorbic acid?

Ascorbic acid is Vitamin C. Every serving of True products have 25% of an adult's daily Vitamin C requirements.

16
Do True products contain soy?

A super tiny amount of soy lecithin is used during our crystallization process. The FDA requirements are that even in such a tiny amount soy has to be declared. To put it in perspective you would need to consume about 700 packets of True Lemon to equal 1 gram of soy.

17
I noticed that you have a couple products now that have listed Rebiana (stevia) as an ingredient. Is this actually pure stevia, or are you using Truvia? Also is this stevia being extracted using water or chemical methods?

We only use Stevia which is guaranteed a minimum of 95% pure, which is some of the highest in the industry. In addition, we only purchase our Rebiana from reputable companies who do not utilize chemicals in their extraction or refinement of their Stevia; only water-based extraction methods which is both safer for the customer as well as our environment. We’re not only committed to the health and well-being of our customers, we’re also in tune with our delicate eco-system.

18
What is your source of Maltodextrin used in your shakers? Corn, wheat, rice?

The Maltodextrin we use is solely derived from corn and is not used as either a filler or sweetener. Its only purpose is to help our flavor components disperse better when cooking, baking or seasoning. Without it, the consumer will get big hits of lemon oil with pockets of acid instead of a homogenous product throughout.

Health Questions

1
How many calories does a packet of True Lemon have?

A packet of True Lemon, True Lime or True Orange has 0 calories. A serving of True Lemon-ade and True Lemon-ade with Raspberry has 5 calories per serving.

2
How many carbs does a packet of True Lemon have? If I use more than four packets a day will it equal a lot of carbs?

A packet of True Lemon, True Lime or True Orange has less than 1 gram of carbohydrates per packet. Therefore, four packets of True Lemon a day would equal less than 4 grams of carbohydrates.

3
Will True Lemon help me drink more water?

We have heard from literally thousands of people who say True Lemon helps them drink more water. (Some people say it's the only way they drink water!) What's so great about True Lemon (and True Lime and True Orange for lime and orange lovers) is that True Lemon adds just a refreshing lemon taste to your water, without changing it into a sweetened drink. Also, with each packet providing 25% of your daily Vitamin C requirements, True Lemon, True Lime and True Orange are a great way to get immune-boosting anti-oxidants in your diet easily and deliciously!

4
Are True products gluten free?

All of our True products are gluten free and, in fact, many support groups for those with Celiac disease use True products regularly.

5
Is True Lemon considered an anti-oxidant?

Each serving of a True product has Vitamin C in it and Vitamin C is considered to be an important anti-oxidant. As an anti-oxidant, Vitamin C protects against cell damage by guarding cells from reactions with free radicals which, in turn, helps to protect your body against infection, keeps your gums healthy, and helps maintain a strong immune system.

6
I have diabetes. Can I use True products?

Yes, True Lemon, True Lime and True Orange are a great option for people with diabetes since they have 0 calories and, with 0g carbs, they are an insufficient source of carbohydrates. Many diabetes educators and nutritionists recommend True products to their patients and clients with diabetes.

For those who want to flavor their water without turning it into a sweetened drink, True Lemon, True Lime and True Orange are a great way to flavor water without adding any sweeteners. For those who want to flavor their water without turning it into a sweetened drink, True Lemon, True Lime and True Orange are a great way to flavor water without adding any sweeteners.

For those who do like low calorie powdered drink mixes, True Lemon-ade and True Lemon-ade with Raspberry are fabulous options since they taste like old-fashioned lemonade and, unlike many of the popular powdered drink mixes, are 100% all-natural since they are sweetened with Stevia products.
Further, for people with diabetes who also have high blood pressure, True Lemon and True Lime are a great way to enhance foods' flavor without adding salt.
As always, if you have any specific questions regarding adding True products to your diabetes management plan, we recommend speaking to your healthcare provider.

7
I'm on a low-sodium diet. Can I use True products?

Absolutely! True products are a great addition to a low-sodium diet because they can flavor your food without adding any sodium. Also, adding them to water is a great alternative to soda and artificially sweetened soda and drinks which often contain sodium in them.

8
I have kidney stones and my urologist recommended that I drink water with lemon in it every day. Does True Lemon have the same properties as lemon juice for this condition?

First, we always recommend that you speak to your healthcare provider when considering health solutions for specific conditions.

Second, while we have never run any trials to test True Lemon's effectiveness in helping to treat kidney stones, a urologist in North Carolina conducted a month-long study of some of his kidney stone patients. Half of his patients used fresh lemon and the other half used True Lemon (the doctor provided the True Lemon.) After a month, he looked at pH balance and found the results were exactly the same for both groups of patients. So, True Lemon had the same effect as fresh lemon, but the patients using True Lemon thought it was more convenient and easier to use than fresh lemon.

Finally, we have heard from many people who have kidney stones and have successfully incorporated True Lemon into their treatment program. Again, we always recommend discussing treatment options with your healthcare provider.

Usage Questions

1
What can I do with True Lemon?

True Lemon, True Lime and True Orange can be used any place lemon, lime and orange juice are used. Our products are great for water, beverages, cooking, baking and seasoning.

Click here (http://www.truelemon.com/recipes_all.cfm) to view our library of delicious recipes on our website.

Click here (http://www.truelemon.com/cooking1.cfm) to find a ton of great usage suggestions for using True products.

2
Can I use True Lemon in place of fresh lemon or bottled lemon juice?

True Lemon is a great alternative to fresh lemon juice or bottled lemon juice and can be used for cooking, baking and seasoning. Except in rare instances when a recipe actually needs the moisture of the juice and not just the lemon flavor, you can add True Lemon directly into your other ingredients. In the instance of Lemon Sponge Cake, for example, where you need both the lemon taste and the moisture the juice provides, you would add the equivalent amount of water. (For example, if the recipe called for 2 tablespoons of lemon juice, you would add four packets of True Lemon and two tablespoons of water.)

3
If I want to use True Lemon, True Lime or True Orange in cooking, what are the measurement equivalents?

One (1) packet of True Lemon equals the taste of 1 large lemon wedge and 2 packets of True Lemon is the equivalent of 1 tablespoon lemon juice. This is the same equivalency for True Lime and True Orange.

A medium lemon has approximately 2 to 3 tablespoons of juice which equates to 4 to 6 True Lemon packets.

A medium or average lime has approximately 2 tablespoons of juice which equals 4 packets of True Lime.

4
Can I use True Lemon, True Lime or True Orange in place of zest in a recipe?

A. If you are using the zest of a lemon, lime or orange for decorative purposes than you'll need to use a fresh lemon, lime or orange. However, if you are using zest as an ingredient, you can use True Lemon, True Lime or True Orange. The equivalent is 2 packets for 1 tablespoon of zest.

5
Can I use True Orange in place of a fresh orange?

True Orange is not meant to replace the experience of eating a fresh orange or replace orange juice that you drink. Instead, True Orange allows you to enjoy the essence of fresh-squeezed oranges in delightful new ways. Add to you water or iced/hot tea. Sprinkle on fruit, fish or chicken. Replace orange juice or zest in recipes. For True Orange recipes and more, click here (http://www.truelemon.com/recipes/collection/category/true-orange.html).

6
Where do I store True products?

Many True customers keep their True products out on the counter or in their purse so they are always within easy reach. On our online store we sell a True Lemon table-top caddy and a True Lemon on-the-go mini-tote packet holder. (To see these handy accessories, click here (http://www.truelemonstore.com/products/accessories).

You can also store your True products in your cabinet or in your produce drawer. True products should not be exposed to high temperatures for extended periods of time.

General Questions

1
Who makes True Lemon?

True Citrus, formerly Grand Brands, makes all True products including True Lemon, True Lime, True Orange, True Lemon-ade and True Lemon-ade with Raspberry.

We are a very small company, comprised of 20 passionate people who are committed to meeting the needs of our customers by creating innovative, high quality food products that offer taste and convenience while complementing a healthy diet and providing value for people's money.

2
Who came up with the idea for True Lemon?

David Schleider, the founder of True Citrus, came up with the idea for True Lemon in 2001 when he was having lunch with his father. A long-time lemon-lover, a chef by training and an inventor by passion, David and his father were at a restaurant waiting for another bowl of lemons to be brought to the table, when David had his "Ah-ha" moment. David wondered why fresh lemon taste couldn't be more convenient and be as easy as opening up a packet of sugar. David spent the next three years working on True Lemon to make sure the taste was just right before starting True Citrus (formerly Grand Brands) in June 2003.

3
Can I get samples of your True products?

Unfortunately, free samples are not available at this time. However, we hope you'll take a few minutes and browse our website including our store locator, fabulous recipes, usage tips, health tips, etc.

4
Why don't you send True samples to Canada?

As a very small company we unfortunately can't yet afford to send samples outside of the country.

5
Can I order True products in bulk for a foodservice operation?

Whether you are a Foodservice or Dietary Manager looking for alternatives to lemon juice packets or even fresh lemon wedges, or a chef interested in a high-quality, all-natural and cost-effective alternative to perishable lemons and limes, True Lemon and True Lime are wonderful additions to your foodservice operations.

True Lemon and True Lime are available in 150-count and 500-count packet boxes for beverage stations, patient trays, buffets and table tops. True Lemon and True Lime are also available in foodservice shakers for back-of-the-house and in bulk for ingredients. Contact us today at 866-885-3666 or email us at customercare@truelemon.com to find out about adding True Lemon and True Lime to your foodservice operation.

6
How do I contact your company?

If you want to call our company, you can reach us either by dialing 410-238-6000 or calling our toll-free line 866-885-3666.

If you want to email us, email customercare@truelemon.com.

If you want to write us, send your correspondence to True Citrus, 8989 Yellow Brick Road, Baltimore, MD 21237.

7
Do you sell or give away your customers information?

True Citrus has a strict privacy policy and we never sell or give away our customers' information. To read our complete privacy policy, click here (http://www.truelemon.com/privacy.html).

FAQ's

Purchase Questions

1What are all the different True products?

2My local store carries True Lemon but not True Orange. What do I do?

3Do you sell True products in Canada?

4Where can I purchase True products?

5My recent box of True Lime had two empty packets in it. What do I do?

6Do you sell True products online?

7What if I buy your product online and don't like it?

8Where in the store will I find True products?

9I recently purchased a box of True Lemon and the True Lemon in the packets seemed cakey and didn't easily come out of the packet. What caused this and what do I do about it?

10Where is the expiration date on the box?

11How long does True Lemon last?

True Products Ingredient & Manufacturing Questions

1Why would I buy True Lemon instead of a fresh lemon?

2Are True products natural? Do they have artificial sweeteners?

3What is True Lemon made from?

4Does True Lemon have the same properties as a fresh lemon?

5Why does True Lemon, True Lime and True Orange in the 32 count box contain evaporated cane juice but the boxes that contain 20 packets of True Lemon or True Orange don't? Is the product still unsweetened if it has evaporated cane juice?

6How is True Lemon made?

7What does "cold-pressed and crystallized" mean?

8I see True Lemonade and True Raspberry Lemonade have stevia in them. What is that and is it an artificial sweetener?

9How many calories does a packet of True Lemon have?

10How many carbs does a packet of True Lemon have? If I use more than four packets a day will it equal a lot of carbs?

11Are True products gluten free?

12Do True products have corn in them?

13Do any of your products contain any mono-sodium glutamate and/or free glutamic acid?

14Do True products contain potassium?

15What is ascorbic acid?

16Do True products contain soy?

17I noticed that you have a couple products now that have listed Rebiana (stevia) as an ingredient. Is this actually pure stevia, or are you using Truvia? Also is this stevia being extracted using water or chemical methods?

18What is your source of Maltodextrin used in your shakers? Corn, wheat, rice?

Health Questions

1How many calories does a packet of True Lemon have?

2How many carbs does a packet of True Lemon have? If I use more than four packets a day will it equal a lot of carbs?

3Will True Lemon help me drink more water?

4Are True products gluten free?

5Is True Lemon considered an anti-oxidant?

6I have diabetes. Can I use True products?

7I'm on a low-sodium diet. Can I use True products?

8I have kidney stones and my urologist recommended that I drink water with lemon in it every day. Does True Lemon have the same properties as lemon juice for this condition?